There has been buzz about a customer at a Michael’s store that argues that she had been discriminated against. Although the reason is unclear why the altercation took place, I wanted to dissect what the result was. This woman spent almost an hour ranting and screaming that she was being discriminated against to this African- American employee and boasting at the fact that Donald Trump won the election. With my personal experience in the retail world, I personally understand what it is like to deal with customers who feel entitled or customers that feel the need to yell and scream at the sight of an issue or disagreement. Often times people say, “Well you don’t know what happened that caused all of this” and yes, that is true, but why would any adult act in such a manner and boast about the election results to a minority? Does that have a direct correlation?
My experience in working in retail resulted in many upset customers at small issues; expired coupons, return policy and long line waits. All things associates cannot control, but end up having to deal with. Even more-so with my current position in the mobile retail world. Being yelled at because their devices are lagging, their bill was $2 higher than normal or they have a high down payment because of credit; Again, things I cannot control. Yes, I feel for these customers, but if they have an attitude or they speak nasty to me, my motivation to go above and beyond for he customer diminishes. This takes me to the concept of “What if everyone were to do it?’ What would happen then?
Kant’s theory of the categorical imperative proposes the thought of if n action is wrong by asking yourself what if everyone did that exact thing. What would be the result if everyone partook in that action? If every customer that felt angry towards an associate or manager screamed and yelled and assumed that the fact that Donald Trump was elected president would offend them? It is and would be highly unacceptable, but until people think Kant’s way of thinking, it is yet to be determined.