The New York Times article Lesson From a Doughnut Fryer Debacle: Let the eBay Seller Beware was written by David Segal on July 30th 2016. The story goes like this in April a customer ordered a doughnut fryer from eBay. The doughnut fryer cost 1,400 dollars. In the description it clearly stated that the machine required specific electrical environment such as the right wattage and amperes. The customer claimed that the fryer was running slow and was defective. The seller even took a video of the machine working before she sold it. EBay ended up siding with the buyer. The sellers are fed up with the eBay policy that always sides with the buyer.
So this is the age old question of who is right? If we look at the duties of a sales person maybe we will come to a conclusion. The first duty is to warn customers about dangerous products. The second duty is to not lie or deceive. The third duty of a sales person is to answer questions. The next duty is to not steer a customer toward a harmful product. The fifth duty for a sales person to follow is to not sell a buyer anything that they will regret. The last duty that sales people are held to is to not sell anything that is defective. So if we look at all 6 of these duties we would also have to side with the buyer. There is no way that the seller performed all of the 6 duties in this case. I personally agree with Carson who says that there is not enough time for every seller to perform all of these duties when selling a product to a buyer.