BP#8 Samsung and Good Intent

The Wall Street Journal article The Fatal Mistake That Doomed Samsung’s Galaxy Note, writes about Samsung’s choice to release the Galaxy Note 7.

Galaxy Note 7 was released in early September. The phone was reported  by users to have a small bulge and  be catching on fire.Samsung needed to have the problem solved  so the batteries were scanned by laboratories that found a slight protrusion in the phone. The Note 7 battery was in fact provided by a separate company than Samsung. Following this action, Samsung made the decision to recall 2.5 million phones. They remade and sold millions of phones with batteries from a different supplier. Unfortunately, there were further incidences of problems with the new, safe phones. Samsung had to recant their statement about the battery problem and look further into the Note 7 problems.

According to Kant’s, Principles of Metaphysics of Morals, a good intention is that that is done with a good will, for the sake of duty, and done simply because it is what is supposed to done. Under these rules Samsung made the correct move as they released the Note 7 and also as they were recalled and new versions were sold, even though the problem seems to still be present. Kant believes that it is the intention that matters as opposed to the consequences that follow.

Samsung released a new product, the Galaxy Note 7, for the purpose of giving consumers a the newest and most advanced phone option. They had every intention to provide a well working, efficient phone to the world, but consequences did follow. The company took responsibility and is trying to correct their actions. Should consumers still be upset with Samsung even if they company showed good intent? According to Kant, the answer would be no. Would you follow Kant’s principles of metaphysics of morals?

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2 thoughts on “BP#8 Samsung and Good Intent

  1. I have heard about these supposedly exploding or flammable phones! It sort of makes me happy that I own an iPhone! It is good to see that Samsung is taking responsibility and trying to correct their mistake. I am very surprised that even after the recall they are still having problems. Kant’s ideas that the intention is what matters is a good one, but even if one has good intentions the consequences can be severe. I understand that Samsung had good intentions to fix their phones, but I am not sure if that is enough. They really need to deliver on their intentions. Good read!

    Liked by 1 person

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